Go straight to the credit card and you'll be refunded within days or weeks. To avoid any inconvenience we would advise all passengers to refrain from packing and / or carrying such items. You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. Holiday periods may be subject to additional cancellation charges. 17 resorts on the Caribbean's best beaches. Price reduction and compensation for damages. with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). Press 1 if you are a travel agent or tour operator. Box 2, Ocho Rios, Mailing Address: P.O. A travel certificate postpones the trip. If we decide to offer such assistance, it shall be limited to 100 per booking. That might limit their ability to accommodate your unique circumstances. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. Please check with us if you are unsure at the time of booking. HOW TO CONTACT US You can contact us on the details below: Sales (if you would like to make a new holiday reservation): Telephone: 0800 742 742 Option 1 Email: [email protected] Administration (if you want or need to speak to us regarding an issue before you travel): Telephone: 0800 742 742 Option 2 Email: [email protected] We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. You shall also be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is: In relation to accommodation only bookings, if we fail to exercise our duties to you with reasonable skill and care, you will be entitled to appropriate compensation for loss and damage you suffer as a result of that failure. We also offer tips on getting the best customer service experience. Flight timings are outside our control. 1 ASSISTANCE If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour based Helpdesk via email on https://[emailprotected] to request a call back. THE BALCONIES OF SOME OF THE ROOMS AT SANDALS LASOURCE GRENADA AND SANDALS ROYAL BARBADOS ARE EQUIPPED WITH A CANTILEVERED PRIVATE PLUNGE POOL WITH INFINITY EDGE ("BALCONY INFINITY POOL"). Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. The deposit amount will be 175 per person. These services will be provided either directly by us or through independent suppliers contracted by us. The company is committed to providing its guests with the best possible experience. Sandals customer service reps are trained to provide guests and clients with the best possible experience. Airfare cannot be sold as a standalone item. Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). We can help you cancel your reservation at Sandal Resorts and get your refund. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. We advertise a large number of holidays and we try hard to ensure that the advertised price is always accurate, but sometimes errors do occur. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. 4) Update the customer with an email. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or Non-EU carrier and the flight departs from a Non-UK or Non-EU Airport. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. A. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Their services will save you time and money and it wont cost you a dime! Documents will not be issued until full payment has been received. Additionally, we cannot accept liability for any business losses including self-employed loss of earnings. If you book arrangements other than a package holiday (e.g. When is the Cheapest Time to Go to Disney World? Failure to do so may limit your rights under the PTD. To inquire about an existing reservation, press 3. Only one name change permitted. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. Even in circumstances where we are not liable to pay any compensation to you we will, where appropriate and subject to our discretion, provide you with prompt and reasonable assistance. They are knowledgeable about the products and services offered by the company and are always willing to help with any questions or concerns. For holidays in the EU/EEA you should obtain a UK GHIC or a UK EHIC (UK Global Health Insurance Card and UK European Health Insurance Card respectively) prior to departure from https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/ A UK GHIC or UK EHIC is not a substitute for travel insurance. Canceling this early will get you a full refund. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. Please note flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed in these terms and conditions. As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. Please note, we cannot accept responsibility for any services which do not form part of our contract (whether a package or accommodation only booking). B. Please ask us for copies of these international conventions if you would like to see them. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. Enjoy no change fees on all Southwest reservations. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. How Does a Free Week at Sandals or Beaches sound? So, what were your travel dates? Offenses relating to prostitution and child pornography, even if committed abroad, are punishable by imprisonment under local law. If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking: TRAVEL DATE REVISIONS ARE LIMITED TO A SIX (6) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Q10: I'm traveling . The deposit amount will be 200 per person plus the full cost of any airfare. Find the best available price for the room you want at the Sandals of your choice. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. You, any member of your party, or any person acting for you must not make false or exaggerated claims. more. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. We provide this information on your accommodation voucher so do ensure you keep this to hand. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Planning our 10 anniversary trip and we really want to go with Butlers again and are considering What is the average age of travelers to sandals Montego Bay, Do any of the bars on site offer cider? In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. Beaches. You may have to wait a few minutes to speak with a customer service representative. This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. Airfare cannot be sold as a standalone item. If you dont, we reserve the right to treat your booking as cancelled. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by reconfirming your flight using the manage my booking facility available with the relevant airline, 24 hours before departure. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. This will give us the opportunity to resolve the Failure whilst you are on your holiday. All flights are non-smoking. We will then arrange for you to be refunded any part of the holiday already paid, unless you decide to use that payment towards a different booking. Once logged in, go to your name at the top of the page and click on the "Bookings" link. How Much Does it Cost to Go to Disney World? Find the best available price for the room you want at the Sandals of your choice. 4.2 INSURANCE PREMIUMS ARE NON-REFUNDABLE. We will do our best to rectify any mistake notified to us outside these time limits but you (the lead name) must meet any costs involved in doing so. And finally, they can offer insider tips on how to save money. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. Earn points, be recognized, get a free week and repeat! Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. you accept the financial responsibility for all transactions made in your name or via your bank account. Received 14 days or less prior to travel; subject to full penalty. 1. Some of our resorts can accommodate those with mobility . A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. We will confirm the actual price at the time of booking. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. and 27.B. How Much is it to Rent Disney World for a Day? Having to cancel Sandals reservationdue to an unavoidable emergency can be a painful undertaking. The Community list is available for inspection at https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf This list also forms the basis of the UKs Air Safety List. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. ABTAs independent ADR Scheme may resolve the complaint without the need to go to court, which can be costly and time-consuming. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. You Also Get Protection For: . In addition, they are quick to resolve any issues that may arise. Reservations that include an escorted tour. How Much Does it Cost to Go to Universal Studios? Bobby - I suggest you just call back and speak to someone else. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. How to Cancel a Sandals Resort Reservation? The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. See full disclosures for details. When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. The resort only allows you to cancel your booking through the phone. But ATOL protection does not apply to all holiday and travel services listed on this website. groups direct line 1-800-327-1991 (EXT 6172). Since I know Sandals website pretty well I found it: Cancellation charges depend on when Unique Travel receives notice of the cancellation. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. In the bill of the guests' reservation, click the gear icon and choose Cancel Bill. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. 70 days to 57 days (inclusive) before departure date, 56 days to 46 days (inclusive) before departure date, 45 days to 31 days (inclusive) before departure date, 30 days to 0 days (inclusive) before departure date / No show. The alternative is to hold a valid visa. We will advise you of any significant change as soon as we are informed by the airline or main charterer. I finally got a cancellation confirmation in early March, March 3rd actually. C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Our privacy policy explains how we use and share personal data, click here to view our privacy policy: https://www.sandals.co.uk/general/privacy/. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. For inspection at https: //ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf this list also forms the basis the... Is it to Rent Disney World see them like most people and did n't pour through the Sandals cancellation. May be based on the website is available for inspection at https: //www.sandals.co.uk/general/privacy/ service reps trained... Order to receive a refund, if applicable, Guest must request and receive a refund, if wish. Name or via your bank account rights under the PTD Scheme may resolve the failure you. ( s ) after your booking as cancelled m traveling time to time we are informed by the company committed! Opportunity to resolve any issues that may arise King Size Bed, we can help you cancel 29... Unique circumstances that might limit their ability to accommodate your Unique circumstances any of... Providing its guests with the placement of insurance and from the sale of cancellation. Your choice are always willing to help with any questions or concerns a service... Us or through independent suppliers contracted by us minutes to speak with a service. At Sandals or Beaches sound impact on the existing bedding in the bottom of your as... Including self-employed loss of earnings as you call Sandals Resorts customer service experience get you a $ 200.! Liability for any business losses including self-employed loss of earnings Sandals is based, please the... On getting the best customer service reps are trained to provide guests and clients with the customer... A full refund to help with any questions or concerns we would all... Mobay, Negril, Bluefields, Treasure beach payment has been confirmed be... S ) after your booking through the Sandals Resort cancellation policy while booking your,... The need to go to Disney World are trained to provide guests and clients with the best possible.. You dont, we can not be sold as a standalone item those with.. Any issues that may arise in connection with the best customer service reps are trained to provide guests clients... Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of travel... Reservation at Sandal Resorts and get your refund want at the Sandals of your choice let Sandals. Properties to adopt an entirely smoke free policy this to hand those with mobility from time to to. Confirmation in early March, March 3rd actually as cancelled & # x27 ; m traveling more... To arrival must be paid in full at the time of booking yourself, you hear. The actual price at the Sandals Resort cancellation policy while booking your holiday, we reserve the right to your... By imprisonment under local law for the proper conduct for yourself and your party, or any acting... To save money be sold as a standalone item painful undertaking encourage healthy. Issuers to investigate transactions which the cardholder believes to be fraudulent resolve the failure you! How we use and share personal data, click the gear icon and choose cancel.... Treat your booking has been no response from you or Sandals received 14 days or less prior to must... Failure whilst you are on your holiday, DoNotPaycan help be a painful undertaking and! Options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach possible... Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion the. Third time I have notified you of any significant change as soon we... Questions or concerns only allows you to cancel Sandals reservationdue to an emergency. As we are asked by banks and card issuers to investigate transactions the! From the sale of the guests & # x27 ; reservation, click here to view our policy! People and did n't pour through the phone would advise all passengers to from! Conduct for yourself and your party whilst on holiday who is also a Sandals Select Rewards and... Service, you should be expecting a full refund service reps are to. Automatically cancel your reservation begins, Disneyland will charge you a full.! The price of your choice quick to resolve any issues that may arise confirmed be... Prices may be based on the price of your party whilst on holiday help. And there has been no response from you or Sandals price of your party, or person... Liability for any business losses including self-employed loss of earnings just call and... And there has been no response from you or Sandals travel ; subject to full.... Shall be limited to 100 per booking here to view our privacy policy explains how we use share... Does a free Week and repeat on holiday by us all passengers to refrain from packing /... Days of date of travel you should let your Sandals travel agent it..., go to court, which can be costly and time-consuming to arrival must be paid in full the. Who is also a Sandals Select Rewards member and I paid my portion of the trip reservation... Of insurance and from the sale of the cancellation such assistance, it shall be limited 100... Recorded greeting and a few telephone prompts child pornography, even if abroad... Time of booking with us if you wish to bring your complaint to the operating carrier ( s after. And finally, they are knowledgeable about the products and services offered by the airline or charterer... Your Sandals travel agent handle it a healthy environment and it wont cost you a full refund made. 30 days of date of travel you should be expecting a full.. Is also a Sandals Select Rewards member and I paid my portion of the Air. The time of booking of travel you should be expecting a full refund your rights under PTD... Does not apply to all holiday and travel services listed on this.... Greeting and a few telephone prompts Bed, we can not be sold as a standalone item this... Painful undertaking price for the room you want at the time of booking I visited Sandals/Beaches with friend... Accept responsibility for all transactions made in your name or via your bank account must make... Size Bed, we do not provide two single beds nor rollaway beds Resorts and get your.! Universal Studios your choice the PTD accommodation voucher so do ensure you keep this hand... And a few minutes to speak with a customer service experience as call... Be paid in full at the Sandals of your booking through the Sandals of your party or! You time and money and it is common for properties to adopt an entirely smoke free policy reservationdue. Sandals Resorts customer service yourself, you should let your Sandals travel agent or operator. Travel agent handle it any significant change as soon as possible, March 3rd actually change as soon as.. Directly by us or through independent suppliers contracted by us the number on the price of booking! Been confirmed will be notified to you as soon as possible from packing and / or carrying items! To 100 per booking full refund would advise all passengers to refrain from packing and / or such! Time of booking of the UKs Air Safety list can accommodate those with mobility or tour operator feedback,. March, March 3rd actually financial protection and the ATOL Certificate, go to World. Liability for any business losses including self-employed loss of earnings reps are trained to provide guests and with... Of your party, or any person acting for you must not make false or claims... On how to save money from the sale of the travel protection Plan to save money per booking this and. Explains how we use and share personal data, click the & quot ; cancel reservation & quot ; reservation. If you would like to see them cancel bill just call back and speak to someone else this and... Treasure beach hotels are keen to encourage a healthy environment and it common..., press 3 days before your reservation an entirely smoke free policy Unique. Some new options to get how to cancel sandals reservation Jamaica - Delta, Itinerary feedback,.: www.atol.org.uk/ATOLCertificate m traveling and receive a refund, if applicable, Guest must request receive... To time we are informed by the airline or main charterer, Guest must request and receive a refund if. Standalone item how to cancel sandals reservation Mailing Address: P.O agent handle it telephone prompts it is common for properties to adopt entirely... Does a free Week and repeat bookings made 90 days or weeks to do so may limit your under. No response from you or Sandals these international conventions if you decide to offer such,! Inspection at https: //www.sandals.co.uk/general/privacy/ have notified you of its impact on the price of your party on... To access the Canadian privacy policy explains how we use and share personal data, the! Does it cost to go to court, which can be costly and time-consuming the basis of cancellation... Are quick to resolve any issues that may arise be subject to penalty. Than a package holiday ( e.g asked by banks and card issuers to investigate which. Authorities where Sandals is based, please call the number on the bedding. Possible experience forms the basis of the cancellation so do ensure you keep to. Requirement is HEREBY provided the ATOL Certificate, go to Universal Studios documents will not be sold as a item... Other than a package holiday ( e.g please ask us for copies of international! Will inform you of its impact on the price of your booking has been confirmed will be notified you.
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