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Example Of Duties Performs daily content production and manages calendar; reviews and manages content for accuracy, editorial correctness, and cohesive voice with other customer collaterals Reviews requests and projects for feasibility, tone, and accuracy Meets with marketing, design, and other Metro departments to develop a Scope of Work (SOW), scheduling, and deliverables Analyzes feedback and analytics to develop new features; reviews and tests new features and tools for quality assurance; works to troubleshoot, document, and fix technical bugs and errors Coordinates with other cross-functional teams to ensure overall function of site-wide features and design are in compliance with Metro standards Monitors metrics and develops periodic reports to document accomplishments and traffic/usage Assists Information Technology (IT) with web network access issues as needed, e.g., program and server access privileges Regulates and manages access rights of different users, and oversees security and administration of Metro social media accounts or websites Supervises staff and contract employees on the completion of updates and projects Provides guidance and assistance to new or entry-level employees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out For Social Media Assignments Acts as producer and project manager for Metro social media accounts Oversees daily account management across all Metro social channels Monitors Metro and transportation related conversations on social media Plans and monitors social media and digital ad campaigns Manages and updates social media best practices and works to actively educate and train Metro staff For Web Communications Assignments Performs and oversees daily web content production and technical functions of Metro digital platforms, including websites, mobile and tablet applications, and large-format interactives Works with Marketing to create new content and schedule content as needed for internal and external websites; copyedit where needed Updates Metros websites custom Content Management Systems (CMS) Creates guidelines and standards for web production Tests and develops web pages for Americans with Disabilities Act (ADA) compliance (section 508 guidelines) using screen reading software Manages third-party services available on website, e.g., e-mail subscription system, website search, blogs, social media platforms, forms, and other third-party tools Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Requirements For Employment A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Now it's on hold for good", Public transportation agencies in Southern California, San Luis Obispo Regional Transit Authority, Santa Barbara Metropolitan Transit District, Riverside County Transportation Commission, San Bernardino County Transportation Authority, Southern California Association of Governments, Rancho Los Amigos National Rehabilitation Center, Metropolitan Atlanta Rapid Transit Authority, https://en.wikipedia.org/w/index.php?title=Los_Angeles_County_Metropolitan_Transportation_Authority&oldid=1134402843, Passenger rail transportation in California, Intermodal transportation authorities in California, Public transportation in Los Angeles County, California, Public transportation in the San Fernando Valley, Transit authorities with natural gas buses, Transportation in the San Fernando Valley, All articles with bare URLs for citations, Articles with bare URLs for citations from December 2022, Articles needing additional references from March 2018, All articles needing additional references, Articles containing potentially dated statements from October 2022, All articles containing potentially dated statements, Creative Commons Attribution-ShareAlike License 3.0, Transportation Development Act (0.25% sales tax). In addition, applicants who possess these PQs will not automatically be selected. The Los Angeles County Metropolitan Transportation Authority's Library & Archive is the most comprehensive transit operator-owned library resource in the United States. Experience utilizing software such as Excel, Power Bi, Primavera P6, Primavera Unifier or similar software. A typical combination includes: Education None Required Experience None Required Certification/Licenses/Special Requirements Minimum of 21 years of age Valid California Class C Driver License Possess a valid U.S. driver license for at least two years Satisfactory driving record for the past five years as verified by a K4 DMV (Department of Motor Vehicles) printout Must be able to obtain a valid California Class B Driver License with P (Passenger) endorsement before completion of training Valid California Verification of Transit Training (VTT) Card Valid Medical Examiners Certificate (MEC) Must pass Metro Bus Operator course at Operations Central Instruction (OCI) Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations Knowledge: (defined as a learned body of information that is required for and applied in the performance of job tasks) Vehicle operations and on-bus technology State and local traffic laws, ordinances, and regulations involved in the operation of transit vehicles Vehicle safety rules, regulations, policies, and procedures Metro Rule Book for Bus Operators and Standard Operations Procedures Metro Issued Route and Schedule Material Basic money and time concepts Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Operating Metro vehicles and equipment safely and efficiently Working independently in a highly structured environment Recognizing existing or potential mechanical defects and problems Communicating effectively orally and in writing Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Exercise sound judgment in stressful situations within scope of responsibility Communicate courteously and effectively with other employees and the general public Push, pull, and secure wheelchairs up to 275 pounds Lift up to 35 pounds Understand and follow detailed oral and written instructions Follow safety rules and ensure passengers are safe Read, write, speak, and understand English Abilities: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. More than 9.6 million people - nearly one-third of California's residents - live, work, and play within its 1,433-square-mile service area. Knowledge: Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency based on assignment Networking and internet technology Third-party and native web metrics/analytics tools Optimizing the customer user experience Project management techniques and tools For Social Media Assignments Theories, principles, and practices of public information and media communications Social media best practices and ad platforms Customer Relationship Management (CRM) tools and e-mail marketing For Web Communications Assignments Current and emerging internet technologies, including various programming and mark-up languages Various internet browsers Current web content management systems (CMS) Search engine optimization (SEO) techniques Skills: Creating and implementing effective social media strategies for a variety of goals, stakeholders and channels Utilizing marketing and communications principles Coding, if applicable Implementing content strategy Enhancing the user experience Analyzing complex situations and data, identifying and resolving problems, and recommending solutions Exercising sound judgment and creativity in making recommendations within established policies and guidelines Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Abilities: Manage multiple requests and projects, and meet critical deadlines Think strategically Communicate effectively across multiple departments, vendors and stakeholders Compile and analyze complex data Understand, clarify, and apply Metro rules and regulations Prepare documentation, reports, and correspondence Supervise, train, and motivate assigned staff Read, write, speak, and understand English Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Decisions affecting all LACMTA employment practices are made without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, ancestry, medical condition, marital status, sexual orientation, gender identity, gender expression, military and veteran status, genetic information or any other basis protected by federal or state statutes. Phones: TDD (800) 252-9040, Customer Relations Service/Intake (213) 922-6235, Disability Emergency Hotline Service/Intake (800) 621 . (TW) *Open to the public and all Metro employees**This is an At-Will position and employee serves at the pleasure of the hiring authority. A typical combination includes: Education Bachelor's Degree in Economics, Business, Public Administration, or a related field; Masters Degree in a related field preferred Experience Three years of experience performing complex contract administration work; some positions in this class may require specialized experience in area of assignment Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Professional certification from National Contract Management Association (NCMA), American Production and Inventory Control Society (APICS), Institute for Supply Management (ISM), or equivalent preferred Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. To increase sustainability in transportation services, Metro also provides bike and pedestrian improvements for the over 10.1 million residents of Los Angeles County.[7].
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